Customer Service Representatives

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

Tasks Include:

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Refer unresolved customer grievances to designated departments for further investigation.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

The data sources for the information displayed here include: O*NET™; US Department of Labor (BLS); Virginia Workforce Connection. (Using onet291)

Projections Quick View:

Virginia: -6.6%

National: -5.0%

Education

High School Diploma

Job Zone:

Two: Some Preparation Needed

Income Range:

Moderately High ($36,000 - $49,999)

Median Earnings:

National

$39,680.00

State

$37,460.00

Regional

Customer Service Representatives

Description

Career Cluster:

Business, Management & Administration

The data sources for the information displayed here include: O*NET™. (Using onet291)

Customer Service Representatives

Education

Required Level of Education

High School Diploma - or the equivalent (for example, GED) = 54.76%
Some College Courses = 17.36%
Bachelor's Degree = 14.22%
Associate's Degree (or other 2-year degree) = 13.67%

Related Work Experience

Over 6 months, up to and including 1 year = 25.59%
Over 1 year, up to and including 2 years = 22.96%
Over 4 years, up to and including 6 years = 20.06%
None = 11.07%
Over 1 month, up to and including 3 months = 10.11%
Over 2 years, up to and including 4 years = 5.96%
Up to and including 1 month = 2.07%
Over 10 years = 2.07%
Over 3 months, up to and including 6 months = 0.10%

On-Site or In-Plant Training

Up to and including 1 month = 34.54%
Over 6 months, up to and including 1 year = 31.20%
Over 1 month, up to and including 3 months = 19.29%
Over 2 years, up to and including 4 years = 5.35%
Over 3 months, up to and including 6 months = 4.25%
None = 2.98%
Over 1 year, up to and including 2 years = 2.38%

On-the-Job Training

Over 6 months, up to and including 1 year = 42.52%
Over 1 month, up to and including 3 months = 32.75%
Anything beyond short demonstration, up to and including 1 month = 20.13%
Over 3 months, up to and including 6 months = 4.15%
Over 1 year, up to and including 2 years = 0.34%
None or short demonstration = 0.11%

The data sources for the information displayed here include: O*NET™. (Using onet291)

Customer Service Representatives

Tasks

Core Tasks Include:

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Refer unresolved customer grievances to designated departments for further investigation.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Supplemental Tasks Include:

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Solicit sales of new or additional services or products.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

The data sources for the information displayed here include: O*NET™. (Using onet291)

Customer Service Representatives

Tools and Technology

Tools Include:

Autodialers (Autodialing systems)
Automatic call distributor ACD (Automatic call distribution ACD system)
Standalone telephone caller identification (Calling line identification equipment)
Cash registers
Desktop computers
Standalone telephone caller identification (Dialed number identification systems DNIS)
Global positioning system receivers (Global positioning system GPS devices)
Special purpose telephones (Multi-line telephone systems)
Music or message on hold player (On hold players)
Personal digital assistant PDAs or organizers (Personal digital assistants PDA)
Autodialers (Predictive dialers)
Scanners
Automated attendant systems (Voice broadcasting systems)
Phone headsets (Wireless telephone headsets)
Digital Telephones (Wireless telephone systems)

Technologies Include:

Contact center software

Avaya software
Multi-channel contact center software
Timpani Contact Center
Timpani Email

Customer relationship management CRM software

Lynk Everest
Austin Logistics CallSelect
Austin Logistics CallTech
Austin Logistics Valeo
Avidian Technologies Prophet
Customer account management software
Customer complaint ticketing management software
Customer relationship management CRM software
Customer service and support software
Hosted Support ezSupport Pro
Parature eTicket
Sales force automation software
SSA Global software
Telemation e-CRM

Data base user interface and query software

Customer service knowledge generation software

Electronic mail software

Astute Solutions PowerCenter
Microsoft Outlook
IBM Lotus Notes

Enterprise resource planning ERP software

Intuit QuickBooks Enterprise Solutions software
Sage MAS 200

Mobile messaging service software

Unified messaging software

Network conferencing software

eStara Softphone
Timpani Chat
Parature eRealtime
Active Data Online WebChat

Office suite software

Microsoft Office software

Point of sale POS software

Main Street Softworks Monetra

Spreadsheet software

Microsoft Excel

Voice recognition software

DSC Pacer Interactive Voice Response System

Word processing software

Microsoft Word

The data sources for the information displayed here include: O*NET™. (Using onet291)

Customer Service Representatives

Knowledge

%	Subject	Description
92.50	Customer and Personal Service	Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
73.00	English Language	Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
62.75	Administration and Management	Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
61.25	Sales and Marketing	Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
58.50	Mathematics	Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
57.25	Administrative	Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
57.00	Computers and Electronics	Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

The data sources for the information displayed here include: O*NET™. (Using onet291)

Customer Service Representatives

Skills

%	Subject	Description
75.00	Active Listening	Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
75.00	Service Orientation	Actively looking for ways to help people.
72.00	Speaking	Talking to others to convey information effectively.
59.50	Reading Comprehension	Understanding written sentences and paragraphs in work-related documents.
56.25	Critical Thinking	Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
53.00	Time Management	Managing one's own time and the time of others.
53.00	Complex Problem Solving	Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
50.00	Writing	Communicating effectively in writing as appropriate for the needs of the audience.
50.00	Monitoring	Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
50.00	Social Perceptiveness	Being aware of others' reactions and understanding why they react as they do.
50.00	Persuasion	Persuading others to change their minds or behavior.
50.00	Negotiation	Bringing others together and trying to reconcile differences.

The data sources for the information displayed here include: O*NET™. (Using onet291)

Customer Service Representatives

Abilities

%	Subject	Description
78.00	Oral Comprehension	The ability to listen to and understand information and ideas presented through spoken words and sentences.
78.00	Oral Expression	The ability to communicate information and ideas in speaking so others will understand.
75.00	Speech Recognition	The ability to identify and understand the speech of another person.
75.00	Speech Clarity	The ability to speak clearly so others can understand you.
72.00	Problem Sensitivity	The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
65.50	Written Expression	The ability to communicate information and ideas in writing so others will understand.
65.50	Near Vision	The ability to see details at close range (within a few feet of the observer).
59.50	Written Comprehension	The ability to read and understand information and ideas presented in writing.
56.25	Deductive Reasoning	The ability to apply general rules to specific problems to produce answers that make sense.
53.00	Inductive Reasoning	The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
53.00	Information Ordering	The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

The data sources for the information displayed here include: O*NET™. (Using onet291)

Customer Service Representatives

Work Activities

%	Subject	Description
89.75	Communicating with Supervisors, Peers, or Subordinates	Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
88.50	Working with Computers	Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
87.75	Communicating with People Outside the Organization	Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
84.25	Performing for or Working Directly with the Public	Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
82.50	Processing Information	Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
80.25	Getting Information	Observing, receiving, and otherwise obtaining information from all relevant sources.
79.00	Updating and Using Relevant Knowledge	Keeping up-to-date technically and applying new knowledge to your job.
75.50	Organizing, Planning, and Prioritizing Work	Developing specific goals and plans to prioritize, organize, and accomplish your work.
75.50	Training and Teaching Others	Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
75.25	Resolving Conflicts and Negotiating with Others	Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
74.50	Making Decisions and Solving Problems	Analyzing information and evaluating results to choose the best solution and solve problems.
73.75	Performing Administrative Activities	Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
72.75	Documenting/Recording Information	Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
71.50	Coordinating the Work and Activities of Others	Getting members of a group to work together to accomplish tasks.
70.00	Interpreting the Meaning of Information for Others	Translating or explaining what information means and how it can be used.
67.25	Establishing and Maintaining Interpersonal Relationships	Developing constructive and cooperative working relationships with others, and maintaining them over time.
66.25	Monitoring Processes, Materials, or Surroundings	Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
65.50	Identifying Objects, Actions, and Events	Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
62.00	Analyzing Data or Information	Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
56.25	Scheduling Work and Activities	Scheduling events, programs, and activities, as well as the work of others.
52.75	Developing and Building Teams	Encouraging and building mutual trust, respect, and cooperation among team members.
51.75	Evaluating Information to Determine Compliance with Standards	Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

The data sources for the information displayed here include: O*NET™. (Using onet291)

Customer Service Representatives

Work Styles

%	Subject	Description
94.00	Dependability	Job requires being reliable, responsible, and dependable, and fulfilling obligations.
91.75	Self-Control	Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
91.50	Attention to Detail	Job requires being careful about detail and thorough in completing work tasks.
89.25	Stress Tolerance	Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
87.50	Integrity	Job requires being honest and ethical.
85.25	Initiative	Job requires a willingness to take on responsibilities and challenges.
85.25	Adaptability/Flexibility	Job requires being open to change (positive or negative) and to considerable variety in the workplace.
84.25	Cooperation	Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
82.25	Persistence	Job requires persistence in the face of obstacles.
82.25	Independence	Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
81.25	Achievement/Effort	Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
77.00	Social Orientation	Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
75.00	Concern for Others	Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
68.25	Analytical Thinking	Job requires analyzing information and using logic to address work-related issues and problems.
54.75	Leadership	Job requires a willingness to lead, take charge, and offer opinions and direction.
53.50	Innovation	Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.

The data sources for the information displayed here include: O*NET™. (Using onet291)

Customer Service Representatives

Work Values

%	Subject	Description
83.33	Relationships	Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
55.50	Support	Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.

The data sources for the information displayed here include: O*NET™. (Using onet291)

Customer Service Representatives

Work Context

%	Subject	Description
100.00	Telephone	How often do you have telephone conversations in this job?
97.00	Contact With Others	How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?
96.60	Indoors, Environmentally Controlled	How often does this job require working indoors in environmentally controlled conditions?
95.80	Deal With External Customers	How important is it to work with external customers or the public in this job?
91.00	Time Pressure	How often does this job require the worker to meet strict deadlines?
90.60	Importance of Being Exact or Accurate	How important is being very exact or highly accurate in performing this job?
89.00	Importance of Repeating Same Tasks	How important is repeating the same physical activities (e.g., key entry) or mental activities (e.g., checking entries in a ledger) over and over, without stopping, to performing this job?
86.60	Electronic Mail	How often do you use electronic mail in this job?
84.20	Deal With Unpleasant or Angry People	How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements?
84.00	Spend Time Making Repetitive Motions	How much does this job require making repetitive motions?
80.60	Work With Work Group or Team	How important is it to work with others in a group or team in this job?
80.00	Spend Time Sitting	How much does this job require sitting?
79.80	Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls	How much does this job require using your hands to handle, control, or feel objects, tools or controls?
77.80	Frequency of Decision Making	How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?
77.20	Impact of Decisions on Co-workers or Company Results	What results do your decisions usually have on other people or the image or reputation or financial resources of your employer?
72.20	Face-to-Face Discussions	How often do you have to have face-to-face discussions with individuals or teams in this job?
72.00	Coordinate or Lead Others	How important is it to coordinate or lead others in accomplishing work activities in this job?
67.40	Structured versus Unstructured Work	To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals?
66.40	Frequency of Conflict Situations	How often are there conflict situations the employee has to face in this job?
64.80	Physical Proximity	To what extent does this job require the worker to perform job tasks in close physical proximity to other people?
64.60	Spend Time Standing	How much does this job require standing?
61.00	Freedom to Make Decisions	How much decision making freedom, without supervision, does the job offer?
58.20	Responsibility for Outcomes and Results	How responsible is the worker for work outcomes and results of other workers?
58.20	Level of Competition	To what extent does this job require the worker to compete or to be aware of competitive pressures?
53.00	Sounds, Noise Levels Are Distracting or Uncomfortable	How often does this job require working exposed to sounds and noise levels that are distracting or uncomfortable?
51.40	Letters and Memos	How often does the job require written letters and memos?

The data sources for the information displayed here include: O*NET™. (Using onet291)

Customer Service Representatives

Job Zone Two: Some Preparation Needed

Overall Experience
- Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Job Training
- Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Examples
- These occupations often involve using your knowledge and skills to help others. Examples include orderlies, counter and rental clerks, customer service representatives, security guards, upholsterers, tellers, and dental laboratory technicians.
Education
- These occupations usually require a high school diploma.

The data sources for the information displayed here include: O*NET™. (Using onet291)

Customer Service Representatives

Earnings Benefits*

Region	Entry Level	Median	Experienced
United States	$29,560.00	$39,680.00	$48,480.00
Virginia	$28,600.00	$37,460.00	$46,960.00

Region	Entry Level	Median	Experienced
Alexandria/Arlington	$34,640.00	$43,760.00	$57,700.00
Bay Consortium	$31,100.00	$41,640.00	$53,780.00
Capital Region Workforce Partnership	$30,990.00	$38,060.00	$47,260.00
Central VA/Region2000	$27,710.00	$34,290.00	$41,130.00
Crater Area	$28,950.00	$35,760.00	$44,030.00
Greater Peninsula	No Data	No Data	No Data
Hampton Roads	$28,750.00	$36,200.00	$42,520.00
New River/Mt. Rogers	$26,910.00	$34,100.00	$40,240.00
Northern Virginia	$32,930.00	$43,120.00	$53,310.00
Piedmont Workforce	$28,940.00	$36,400.00	$45,000.00
Shenandoah Valley	$28,690.00	$37,640.00	$44,810.00
South Central	$27,800.00	$33,860.00	$41,460.00
Southwestern Virginia	$29,240.00	$34,450.00	$38,750.00
West Piedmont	$27,360.00	$34,500.00	$39,870.00
Western Virginia	$29,580.00	$40,510.00	$44,790.00

* Earnings Calculations:

Regional Earnings:
   Entry = Annual mean of the lower 1/3 wage distribution;
   Experienced = Annual mean of the upper 2/3 wage distribution.

National and State Earnings:
   Entry = Annual 10th percentile wage;
   Experienced = Annual 75th percentile wage.

The data sources for the information displayed here include: US Department of Labor (BLS); Virginia Workforce Connection. (Using onet291)

Customer Service Representatives

Employment Projections

USA: 2023-2033

Virginia: 2022-2032

Regions: 2020-2030

	Current	Projected	% Change
United States	2,954,600	2,805,800	-5.0%
Virginia	72,122	67,339	-6.6%

Region	Current*	Projected	% Change
Alexandria/Arlington	3,301	3,354	+1.6%
Bay Consortium	3,442	3,614	+5.0%
Capital Region Workforce Partnership	14,269	14,353	+0.6%
Central VA/Region2000	1,799	1,793	-0.3%
Crater Area	493	467	-5.3%
Greater Peninsula	4,001	4,246	+6.1%
Hampton Roads	9,101	9,358	+2.8%
New River/Mt. Rogers	1,719	1,781	+3.6%
Northern Virginia	19,428	19,658	+1.2%
Piedmont Workforce	2,126	2,123	-0.1%
Shenandoah Valley	3,011	3,081	+2.3%
South Central	676	618	-8.6%
Southwestern Virginia	1,382	1,291	-6.6%
West Piedmont	1,386	1,403	+1.2%
Western Virginia	3,577	3,619	+1.2%

* - Estimated

The data sources for the information displayed here include: US Department of Labor (BLS); Virginia Workforce Connection. (Using onet291)

Customer Service Representatives

Related Occupations

The related occupations here have similar general capabilities and interests; career explorers may also be interested in the related occupations:

Careers in Administrative Support Pathway:

The data sources for the information displayed here include: O*NET™. (Using onet291)

Customer Service Representatives

View Videos

CareerOneStop Video

View Video & Transcript on CareerOneStop

CareerOneStop Business, Management & Administration Videos
Overview
Occupations

The data sources for the information displayed here include: New York State Department of Labor; New Jersey Department of Labor; California Occupational Information Coordinating Committee; CareerOneStop. (Using onet291)

Customer Service Representatives

Military Training

There are no related military occupations for this occupation.

The data sources for the information displayed here include: Defense Manpower Data Center. (Using onet291)

Customer Service Representatives

Proficiency Ratings

These proficiencies are scored on a scale from 1 to 5 with 1 being not
important to the job and 5 being extremely important to the job.

Proficiency	Rating
Communicating with Supervisors, Peers, or Subordinates	4.5
Working with Computers	4.5
Communicating with People Outside the Organization	4.5
Performing for or Working Directly with the Public	4.5
Processing Information	4.5
Getting Information	4.0
Updating and Using Relevant Knowledge	4.0
Organizing, Planning, and Prioritizing Work	4.0
Training and Teaching Others	4.0
Resolving Conflicts and Negotiating with Others	4.0
Making Decisions and Solving Problems	4.0
Performing Administrative Activities	4.0
Documenting/Recording Information	4.0
Coordinating the Work and Activities of Others	4.0
Interpreting the Meaning of Information for Others	4.0
Establishing and Maintaining Interpersonal Relationships	3.5
Monitoring Processes, Materials, or Surroundings	3.5
Identifying Objects, Actions, and Events	3.5
Analyzing Data or Information	3.5
Scheduling Work and Activities	3.5
Developing and Building Teams	3.0
Evaluating Information to Determine Compliance with Standards	3.0
Estimating the Quantifiable Characteristics of Products, Events, or Information	3.0
Thinking Creatively	3.0
Guiding, Directing, and Motivating Subordinates	3.0
Developing Objectives and Strategies	3.0
Coaching and Developing Others	3.0
Selling or Influencing Others	2.5
Providing Consultation and Advice to Others	2.5
Handling and Moving Objects	2.5
Monitoring and Controlling Resources	2.5
Performing General Physical Activities	2.5
Staffing Organizational Units	2.5
Judging the Qualities of Objects, Services, or People	2.5
Assisting and Caring for Others	2.5
Inspecting Equipment, Structures, or Materials	2.5
Controlling Machines and Processes	2.5
Repairing and Maintaining Electronic Equipment	2.0
Operating Vehicles, Mechanized Devices, or Equipment	2.0
Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment	1.5
Repairing and Maintaining Mechanical Equipment	1.5

The data sources for the information displayed here include: O*NET™. (Using onet291)

Customer Service Representatives

Titles

Account Adjuster
Account Manager
Account Representative
Account Service Representative
Adjustment Clerk
Automotive Service Advisor
Automotive Service Writer
Bill Adjuster
Call Center Representative
Claim Adjuster
Claim Agent
Claim Approver
Claim Clerk
Claim Processor
Claim Representative
Claim Taker
Claims Adjuster
Claims Assistant
Claims Clerk
Claims Service Representative
Clerical Adjudicator
Client Relations Specialist
Client Services Representative
Compensation Adjuster
Complaint Adjuster
Complaint Clerk
Contact Center Specialist
Customer Administrator
Customer Advocate
Customer Care Representative (CCR)
Customer Care Specialist
Customer Complaint Clerk
Customer Contact Specialist
Customer Relations Manager (CRM)
Customer Relations Representative
Customer Relationship Manager
Customer Service Agent
Customer Service Assistant
Customer Service Associate
Customer Service Clerk
Customer Service Consultant
Customer Service Coordinator
Customer Service Manager (CSM)
Customer Service Officer
Customer Service Representative
Customer Service Specialist
Customer Solutions Associate
Customer Support Executive
Customer Support Manager
Customer Support Representative
Field Representative
Field Service Representative
Film Replacement Orderer
Gas Distribution and Emergency Clerk
Guest Service Agent
Hub Associate
Inbound Customer Service Representative
Inside Sales Agent
Lineman Service or Work Dispatcher
Lost and Found Clerk
Marketing Associate
Member Services Representative
Membership Coordinator
Merchandise Complaint Adjuster
Passenger Relations Representative
Phone Representative
Policyholder Information Clerk
Product Consultant
Product Support Specialist
Regulatory Specialist
Return Clerk
Return-to-Factory Clerk
Service Representative
Service Writer
Technical Service Representative
Telephone Service Adviser
Tire Adjuster
Trouble Clerk
Utilities Customer Service Representative
Utility Bill Complaints Investigator
Warranty Administrator
Warranty Clerk
Warranty Manager

The data sources for the information displayed here include: O*NET™. (Using onet291)

Customer Service Representatives

Related Schools

Albany Technical College
Allan Hancock College
Arkansas Northeastern College
Atlanta Technical College
Atlantic Technical College
Augusta Technical College
Baton Rouge Community College
Bellingham Technical College
Bossier Parish Community College
Cape Cod Community College
Central Georgia Technical College
Central Louisiana Technical Community College
Central New Mexico Community College
Central Wyoming College
Chippewa Valley Technical College
Citrus College
Clark College
Coastal Pines Technical College
Columbia Basin College
Columbus Technical College
Dallas College
Dickinson State University
East Los Angeles College
Fletcher Technical Community College
Fox Valley Technical College
Francis Tuttle Technology Center
Gateway Technical College
Georgia Northwestern Technical College
Herzing University-Akron
Herzing University-Atlanta
Herzing University-Birmingham
Herzing University-Brookfield
Herzing University-Kenosha
Herzing University-Madison
Herzing University-Nashville
Herzing University-New Orleans
Herzing University-Orlando
Highline College
Horry-Georgetown Technical College
John A Logan College
Lake Michigan College
Lane Community College
Lansing Community College
Lorain County Community College
Los Angeles Pierce College
Louisiana Delta Community College
Lower Columbia College
Martinsburg College
Metropolitan Community College Area
Miami University-Middletown
Mid-State Technical College
Minnesota West Community and Technical College
Nicolet Area Technical College
Northwest Vista College
Northwood Technical College
Oconee Fall Line Technical College
Ogeechee Technical College
Olympic College
Palo Alto College
Peninsula College
Piedmont Technical College
Porterville College
Renton Technical College
Rio Salado College
Savannah Technical College
Shasta College
Sinclair Community College
South Central College
South Georgia Technical College
South Puget Sound Community College
Southeastern Technical College
Southern Crescent Technical College
Southwest Technology Center
Spokane Community College
The University of Montana
Wenatchee Valley College
Wiregrass Georgia Technical College

The data sources for the information displayed here include: O*NET™. (Using onet291)