Eligibility Interviewers, Government Programs

Determine eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, social security, and public housing.

Tasks Include:

Answer applicants' questions about benefits and claim procedures.
Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits.
Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights.
Initiate procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance.
Compile, record, and evaluate personal and financial data to verify completeness and accuracy, and to determine eligibility status.
Interview and investigate applicants for public assistance to gather information pertinent to their applications.
Check with employers or other references to verify answers and obtain further information.
Keep records of assigned cases, and prepare required reports.
Compute and authorize amounts of assistance for programs, such as grants, monetary payments, and food stamps.

The data sources for the information displayed here include: O*NET™; US Department of Labor (BLS); Virginia Workforce Connection. (Using onet291)

Projections Quick View:

Virginia: +5.4%

National: +3.1%

Education

High School Diploma

Job Zone:

Three: Medium Preparation Needed

Income Range:

Highest ($50,000 and up)

Median Earnings:

National

$50,270.00

State

$47,720.00

Regional

Eligibility Interviewers, Government Programs

Description

Career Cluster:

Government & Public Administration

Determine eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, social security, and public housing.

The data sources for the information displayed here include: O*NET™. (Using onet291)

Eligibility Interviewers, Government Programs

Education

Required Level of Education

High School Diploma - or the equivalent (for example, GED) = 25.60%
Bachelor's Degree = 24.22%
Associate's Degree (or other 2-year degree) = 23.58%
Some College Courses = 19.44%
Master's Degree = 7.15%

Related Work Experience

Over 1 year, up to and including 2 years = 35.93%
None = 24.29%
Over 2 years, up to and including 4 years = 20.69%
Over 6 months, up to and including 1 year = 14.85%
Up to and including 1 month = 2.29%
Over 3 months, up to and including 6 months = 1.95%

On-Site or In-Plant Training

Over 6 months, up to and including 1 year = 31.06%
Over 3 months, up to and including 6 months = 24.43%
Over 1 month, up to and including 3 months = 22.05%
Over 1 year, up to and including 2 years = 18.08%
None = 3.97%
Up to and including 1 month = 0.41%

On-the-Job Training

Over 3 months, up to and including 6 months = 32.17%
Over 6 months, up to and including 1 year = 23.95%
Over 1 year, up to and including 2 years = 17.54%
Over 1 month, up to and including 3 months = 16.08%
Over 2 years, up to and including 4 years = 8.97%
Anything beyond short demonstration, up to and including 1 month = 1.29%

The data sources for the information displayed here include: O*NET™. (Using onet291)

Eligibility Interviewers, Government Programs

Tasks

Core Tasks Include:

Answer applicants' questions about benefits and claim procedures.
Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits.
Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights.
Initiate procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance.
Compile, record, and evaluate personal and financial data to verify completeness and accuracy, and to determine eligibility status.
Interview and investigate applicants for public assistance to gather information pertinent to their applications.
Check with employers or other references to verify answers and obtain further information.
Keep records of assigned cases, and prepare required reports.
Compute and authorize amounts of assistance for programs, such as grants, monetary payments, and food stamps.

Supplemental Tasks Include:

Schedule benefits claimants for adjudication interviews to address questions of eligibility.
Prepare applications and forms for applicants for such purposes as school enrollment, employment, and medical services.
Refer applicants to job openings or to interviews with other staff, in accordance with administrative guidelines or office procedures.
Provide social workers with pertinent information gathered during applicant interviews.
Monitor the payments of benefits throughout the duration of a claim.
Provide applicants with assistance in completing application forms, such as those for job referrals or unemployment compensation claims.
Investigate claimants for the possibility of fraud or abuse.
Conduct annual, interim, and special housing reviews and home visits to ensure conformance to regulations.

The data sources for the information displayed here include: O*NET™. (Using onet291)

Eligibility Interviewers, Government Programs

Knowledge

%	Subject	Description
97.75	Customer and Personal Service	Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
84.00	English Language	Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
71.00	Administration and Management	Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
69.25	Administrative	Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
63.25	Personnel and Human Resources	Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
61.00	Education and Training	Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
58.75	Computers and Electronics	Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
58.50	Mathematics	Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
52.50	Law and Government	Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
50.25	Public Safety and Security	Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

The data sources for the information displayed here include: O*NET™. (Using onet291)

Eligibility Interviewers, Government Programs

Skills

%	Subject	Description
81.25	Speaking	Talking to others to convey information effectively.
75.00	Active Listening	Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
72.00	Reading Comprehension	Understanding written sentences and paragraphs in work-related documents.
68.75	Writing	Communicating effectively in writing as appropriate for the needs of the audience.
68.75	Social Perceptiveness	Being aware of others' reactions and understanding why they react as they do.
65.50	Service Orientation	Actively looking for ways to help people.
62.50	Critical Thinking	Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
56.25	Judgment and Decision Making	Considering the relative costs and benefits of potential actions to choose the most appropriate one.
53.00	Complex Problem Solving	Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
53.00	Active Learning	Understanding the implications of new information for both current and future problem-solving and decision-making.
53.00	Monitoring	Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
53.00	Coordination	Adjusting actions in relation to others' actions.
50.00	Time Management	Managing one's own time and the time of others.
50.00	Negotiation	Bringing others together and trying to reconcile differences.

The data sources for the information displayed here include: O*NET™. (Using onet291)

Eligibility Interviewers, Government Programs

Abilities

%	Subject	Description
81.25	Oral Expression	The ability to communicate information and ideas in speaking so others will understand.
75.00	Oral Comprehension	The ability to listen to and understand information and ideas presented through spoken words and sentences.
72.00	Written Comprehension	The ability to read and understand information and ideas presented in writing.
72.00	Written Expression	The ability to communicate information and ideas in writing so others will understand.
72.00	Speech Clarity	The ability to speak clearly so others can understand you.
68.75	Speech Recognition	The ability to identify and understand the speech of another person.
65.50	Deductive Reasoning	The ability to apply general rules to specific problems to produce answers that make sense.
65.50	Inductive Reasoning	The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
59.50	Problem Sensitivity	The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
59.50	Information Ordering	The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
56.25	Near Vision	The ability to see details at close range (within a few feet of the observer).
53.00	Category Flexibility	The ability to generate or use different sets of rules for combining or grouping things in different ways.

The data sources for the information displayed here include: O*NET™. (Using onet291)

Eligibility Interviewers, Government Programs

Work Activities

%	Subject	Description
92.50	Working with Computers	Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
91.00	Getting Information	Observing, receiving, and otherwise obtaining information from all relevant sources.
89.75	Performing for or Working Directly with the Public	Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
86.75	Processing Information	Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
85.75	Evaluating Information to Determine Compliance with Standards	Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
84.25	Documenting/Recording Information	Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
82.50	Communicating with Supervisors, Peers, or Subordinates	Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
78.75	Updating and Using Relevant Knowledge	Keeping up-to-date technically and applying new knowledge to your job.
74.00	Communicating with People Outside the Organization	Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
73.75	Making Decisions and Solving Problems	Analyzing information and evaluating results to choose the best solution and solve problems.
72.75	Organizing, Planning, and Prioritizing Work	Developing specific goals and plans to prioritize, organize, and accomplish your work.
68.75	Analyzing Data or Information	Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
68.75	Interpreting the Meaning of Information for Others	Translating or explaining what information means and how it can be used.
65.50	Establishing and Maintaining Interpersonal Relationships	Developing constructive and cooperative working relationships with others, and maintaining them over time.
61.25	Performing Administrative Activities	Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
60.50	Resolving Conflicts and Negotiating with Others	Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
53.50	Scheduling Work and Activities	Scheduling events, programs, and activities, as well as the work of others.
52.75	Identifying Objects, Actions, and Events	Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

The data sources for the information displayed here include: O*NET™. (Using onet291)

Eligibility Interviewers, Government Programs

Work Styles

%	Subject	Description
92.50	Attention to Detail	Job requires being careful about detail and thorough in completing work tasks.
89.00	Integrity	Job requires being honest and ethical.
86.75	Concern for Others	Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
86.50	Stress Tolerance	Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
85.25	Dependability	Job requires being reliable, responsible, and dependable, and fulfilling obligations.
83.50	Adaptability/Flexibility	Job requires being open to change (positive or negative) and to considerable variety in the workplace.
83.00	Self-Control	Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
79.50	Cooperation	Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
76.00	Analytical Thinking	Job requires analyzing information and using logic to address work-related issues and problems.
75.50	Achievement/Effort	Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
74.50	Initiative	Job requires a willingness to take on responsibilities and challenges.
71.00	Social Orientation	Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
70.50	Independence	Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
69.75	Persistence	Job requires persistence in the face of obstacles.
67.75	Leadership	Job requires a willingness to lead, take charge, and offer opinions and direction.
60.25	Innovation	Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.

The data sources for the information displayed here include: O*NET™. (Using onet291)

Eligibility Interviewers, Government Programs

Work Values

%	Subject	Description
66.67	Relationships	Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
61.17	Support	Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
55.50	Independence	Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
52.83	Working Conditions	Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.

The data sources for the information displayed here include: O*NET™. (Using onet291)

Eligibility Interviewers, Government Programs

Work Context

%	Subject	Description
100.00	Electronic Mail	How often do you use electronic mail in this job?
95.00	Telephone	How often do you have telephone conversations in this job?
93.60	Spend Time Sitting	How much does this job require sitting?
92.80	Importance of Being Exact or Accurate	How important is being very exact or highly accurate in performing this job?
88.40	Contact With Others	How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?
87.40	Frequency of Decision Making	How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?
87.20	Importance of Repeating Same Tasks	How important is repeating the same physical activities (e.g., key entry) or mental activities (e.g., checking entries in a ledger) over and over, without stopping, to performing this job?
85.60	Deal With External Customers	How important is it to work with external customers or the public in this job?
85.60	Time Pressure	How often does this job require the worker to meet strict deadlines?
85.00	Work With Work Group or Team	How important is it to work with others in a group or team in this job?
81.60	Letters and Memos	How often does the job require written letters and memos?
79.20	Indoors, Environmentally Controlled	How often does this job require working indoors in environmentally controlled conditions?
79.00	Face-to-Face Discussions	How often do you have to have face-to-face discussions with individuals or teams in this job?
75.40	Impact of Decisions on Co-workers or Company Results	What results do your decisions usually have on other people or the image or reputation or financial resources of your employer?
73.00	Structured versus Unstructured Work	To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals?
72.60	Freedom to Make Decisions	How much decision making freedom, without supervision, does the job offer?
70.80	Spend Time Making Repetitive Motions	How much does this job require making repetitive motions?
60.40	Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls	How much does this job require using your hands to handle, control, or feel objects, tools or controls?
60.20	Coordinate or Lead Others	How important is it to coordinate or lead others in accomplishing work activities in this job?
59.20	Deal With Unpleasant or Angry People	How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements?
55.20	Responsibility for Outcomes and Results	How responsible is the worker for work outcomes and results of other workers?
54.20	Responsible for Others' Health and Safety	How much responsibility is there for the health and safety of others in this job?
53.40	Consequence of Error	How serious would the result usually be if the worker made a mistake that was not readily correctable?
52.00	Physical Proximity	To what extent does this job require the worker to perform job tasks in close physical proximity to other people?

The data sources for the information displayed here include: O*NET™. (Using onet291)

Eligibility Interviewers, Government Programs

Job Zone Three: Medium Preparation Needed

Overall Experience
- Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.
Job Training
- Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.
Examples
- These occupations usually involve using communication and organizational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include hydroelectric production managers, desktop publishers, electricians, agricultural technicians, barbers, court reporters and simultaneous captioners, and medical assistants.
Education
- Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.

The data sources for the information displayed here include: O*NET™. (Using onet291)

Eligibility Interviewers, Government Programs

Earnings Benefits*

Region	Entry Level	Median	Experienced
United States	$36,720.00	$50,270.00	$61,510.00
Virginia	$35,920.00	$47,720.00	$55,660.00

Region	Entry Level	Median	Experienced
Alexandria/Arlington	$48,710.00	$58,790.00	$62,400.00
Bay Consortium	$41,480.00	$52,410.00	$55,840.00
Capital Region Workforce Partnership	$40,360.00	$47,380.00	$53,870.00
Central VA/Region2000	$38,190.00	$42,850.00	$46,750.00
Crater Area	$36,730.00	$47,340.00	$51,240.00
Greater Peninsula	No Data	No Data	No Data
Hampton Roads	$41,100.00	$51,300.00	$54,580.00
New River/Mt. Rogers	$34,540.00	$38,440.00	$44,300.00
Northern Virginia	$51,380.00	$67,540.00	$71,520.00
Piedmont Workforce	$39,620.00	$49,110.00	$53,230.00
Shenandoah Valley	$37,950.00	$45,670.00	$49,200.00
South Central	$33,690.00	$37,960.00	$45,530.00
Southwestern Virginia	$34,120.00	$36,490.00	$39,770.00
West Piedmont	$36,320.00	$38,220.00	$44,130.00
Western Virginia	$36,410.00	$42,000.00	$48,720.00

* Earnings Calculations:

Regional Earnings:
   Entry = Annual mean of the lower 1/3 wage distribution;
   Experienced = Annual mean of the upper 2/3 wage distribution.

National and State Earnings:
   Entry = Annual 10th percentile wage;
   Experienced = Annual 75th percentile wage.

The data sources for the information displayed here include: US Department of Labor (BLS); Virginia Workforce Connection. (Using onet291)

Eligibility Interviewers, Government Programs

Employment Projections

USA: 2023-2033

Virginia: 2022-2032

Regions: 2020-2030

	Current	Projected	% Change
United States	160,000	164,900	+3.1%
Virginia	4,436	4,674	+5.4%

Region	Current*	Projected	% Change
Alexandria/Arlington	2,517	2,984	+18.6%
Bay Consortium	118	138	+16.9%
Capital Region Workforce Partnership	536	606	+13.1%
Central VA/Region2000	No Data	No Data	No Data
Crater Area	97	108	+11.3%
Greater Peninsula	251	278	+10.8%
Hampton Roads	569	632	+11.1%
New River/Mt. Rogers	122	128	+4.9%
Northern Virginia	507	603	+18.9%
Piedmont Workforce	143	162	+13.3%
Shenandoah Valley	396	450	+13.6%
South Central	231	232	+0.4%
Southwestern Virginia	242	223	-7.9%
West Piedmont	129	131	+1.6%
Western Virginia	225	237	+5.3%

* - Estimated

The data sources for the information displayed here include: US Department of Labor (BLS); Virginia Workforce Connection. (Using onet291)

Eligibility Interviewers, Government Programs

Related Occupations

The related occupations here have similar general capabilities and interests; career explorers may also be interested in the related occupations:

Careers in Public Management and Administration Pathway:

The data sources for the information displayed here include: O*NET™. (Using onet291)

Eligibility Interviewers, Government Programs

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The data sources for the information displayed here include: New York State Department of Labor; New Jersey Department of Labor; California Occupational Information Coordinating Committee; CareerOneStop. (Using onet291)

Eligibility Interviewers, Government Programs

Proficiency Ratings

These proficiencies are scored on a scale from 1 to 5 with 1 being not
important to the job and 5 being extremely important to the job.

Proficiency	Rating
Working with Computers	4.5
Getting Information	4.5
Performing for or Working Directly with the Public	4.5
Processing Information	4.5
Evaluating Information to Determine Compliance with Standards	4.5
Documenting/Recording Information	4.5
Communicating with Supervisors, Peers, or Subordinates	4.5
Updating and Using Relevant Knowledge	4.0
Communicating with People Outside the Organization	4.0
Making Decisions and Solving Problems	4.0
Organizing, Planning, and Prioritizing Work	4.0
Analyzing Data or Information	4.0
Interpreting the Meaning of Information for Others	4.0
Establishing and Maintaining Interpersonal Relationships	3.5
Performing Administrative Activities	3.5
Resolving Conflicts and Negotiating with Others	3.5
Scheduling Work and Activities	3.0
Identifying Objects, Actions, and Events	3.0
Developing and Building Teams	3.0
Monitoring Processes, Materials, or Surroundings	3.0
Thinking Creatively	3.0
Assisting and Caring for Others	2.5
Judging the Qualities of Objects, Services, or People	2.5
Developing Objectives and Strategies	2.5
Coordinating the Work and Activities of Others	2.5
Guiding, Directing, and Motivating Subordinates	2.5
Coaching and Developing Others	2.5
Training and Teaching Others	2.5
Estimating the Quantifiable Characteristics of Products, Events, or Information	2.5
Monitoring and Controlling Resources	2.0
Providing Consultation and Advice to Others	2.0
Staffing Organizational Units	2.0
Performing General Physical Activities	1.5
Operating Vehicles, Mechanized Devices, or Equipment	1.5
Inspecting Equipment, Structures, or Materials	1.5
Repairing and Maintaining Electronic Equipment	1.5
Selling or Influencing Others	1.5
Handling and Moving Objects	1.0
Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment	1.0
Repairing and Maintaining Mechanical Equipment	1.0
Controlling Machines and Processes	1.0

The data sources for the information displayed here include: O*NET™. (Using onet291)

Eligibility Interviewers, Government Programs

Titles

Business Employment Specialist
Career Consultant
Case Worker
Claims Deputy
Client Services Representative
Contact Agent
Contact Officer
Contact Representative
Disability Coordinator
Disability Specialist
Eligibility and Occupancy Interviewer
Eligibility Clerk
Eligibility Specialist
Eligibility Technician
Eligibility Worker
Employment Adjudicator
Employment and Claims Aide
Employment Specialist
Enrollment Coordinator
Enrollment Counselor
Family Case Coordinator
Family Independence Case Manager
Grant Manager
Grant Officer
Grants Administrator
Housing Counselor
Intake Clerk
Intake Specialist
Job Service Consultant
Licensed Social Worker
Medicare Interviewer
Patient Resources and Reimbursement Agent
Patient Services Assistant
Placement Secretary
Public Assistance Caseworker
Public Housing Interviewer
Rehabilitation Clerk
Rehabilitation Inspector
Social Security Benefits Interviewer
Tenant Selector
Transition Specialist
Unemployment Benefits Claims Taker
Unemployment Examiner
Unemployment Inspector
Veteran Service Officer (VSO)
Veterans Employment Representative
Vocational Rehabilitation Counselor
Welfare Eligibility Interviewer
Welfare Eligibility Worker
Welfare Interviewer
Work Force Advisor
Workforce Services Representative (WSR)

The data sources for the information displayed here include: O*NET™. (Using onet291)

Eligibility Interviewers, Government Programs

Related Schools

Emory & Henry University
Virginia Polytechnic Institute and State University

The data sources for the information displayed here include: O*NET™. (Using onet291)