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First-Line Supervisors of Personal Service Workers

Proficiency Ratings


These proficiencies are scored on a scale from 1 to 5 with 1 being not
important to the job and 5 being extremely important to the job.

Proficiency Rating
Getting Information 4.5
Communicating with Supervisors, Peers, or Subordinates 4.5
Identifying Objects, Actions, and Events 4.0
Working with Computers 4.0
Making Decisions and Solving Problems 4.0
Documenting/Recording Information 4.0
Evaluating Information to Determine Compliance with Standards 4.0
Inspecting Equipment, Structures, or Materials 4.0
Performing Administrative Activities 4.0
Monitoring Processes, Materials, or Surroundings 4.0
Training and Teaching Others 3.5
Updating and Using Relevant Knowledge 3.5
Judging the Qualities of Objects, Services, or People 3.5
Staffing Organizational Units 3.5
Communicating with People Outside the Organization 3.5
Establishing and Maintaining Interpersonal Relationships 3.5
Coaching and Developing Others 3.5
Processing Information 3.5
Performing for or Working Directly with the Public 3.5
Scheduling Work and Activities 3.5
Resolving Conflicts and Negotiating with Others 3.5
Interpreting the Meaning of Information for Others 3.5
Guiding, Directing, and Motivating Subordinates 3.5
Coordinating the Work and Activities of Others 3.5
Organizing, Planning, and Prioritizing Work 3.5
Estimating the Quantifiable Characteristics of Products, Events, or Information 3.5
Analyzing Data or Information 3.5
Assisting and Caring for Others 3.5
Developing Objectives and Strategies 3.0
Developing and Building Teams 3.0
Thinking Creatively 3.0
Handling and Moving Objects 3.0
Selling or Influencing Others 3.0
Performing General Physical Activities 3.0
Providing Consultation and Advice to Others 2.5
Monitoring and Controlling Resources 2.5
Controlling Machines and Processes 2.5
Operating Vehicles, Mechanized Devices, or Equipment 2.5
Repairing and Maintaining Electronic Equipment 2.0
Repairing and Maintaining Mechanical Equipment 2.0
Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment 2.0



The data sources for the information displayed here include: O*NET™. (Using onet291)

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