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Reservation and Transportation Ticket Agents and Travel Clerks

Tasks


Core Tasks Include:

  • Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
  • Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
  • Answer inquiries regarding information, such as schedules, accommodations, procedures, or policies.
  • Assemble and issue required documentation, such as tickets, travel insurance policies, or itineraries.
  • Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
  • Inform clients of essential travel information, such as travel times, transportation connections, or medical and visa requirements.
  • Maintain computerized inventories of available passenger space and provide information on space reserved or available.
  • Confer with customers to determine their service requirements and travel preferences.
  • Examine passenger documentation to determine destinations and to assign boarding passes.
  • Provide boarding or disembarking assistance to passengers needing special assistance.
  • Check baggage and cargo and direct passengers to designated locations for loading.
  • Announce arrival and departure information, using public address systems.
  • Trace lost, delayed, or misdirected baggage for customers.
  • Keep information facilities clean during operation.

Supplemental Tasks Include:

  • Prepare customer invoices and accept payment.
  • Promote particular destinations, tour packages, and other travel services.
  • Provide clients with assistance in preparing required travel documents and forms.
  • Provide customers with travel suggestions and information sources, such as guides, directories, brochures, or maps.
  • Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.
  • Contact motel, hotel, resort, and travel operators to obtain current advertising literature.
  • Open or close information facilities.



The data sources for the information displayed here include: O*NET™. (Using onet291)

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