Gambling Managers

Tasks

Core Tasks Include:

• Resolve customer complaints regarding problems, such as payout errors.
• Remove suspected cheaters, such as card counters or other players who may have systems that shift the odds of winning to their favor.
• Maintain familiarity with all games used at a facility, as well as strategies or tricks employed in those games.
• Train new workers or evaluate their performance.
• Explain and interpret house rules, such as game rules or betting limits.
• Monitor staffing levels to ensure that games and tables are adequately staffed for each shift, arranging for staff rotations and breaks and locating substitute employees as necessary.
• Interview and hire workers.
• Prepare work schedules and station arrangements and keep attendance records.
• Direct the distribution of complimentary hotel rooms, meals, or other discounts or free items given to players, based on their length of play and betting totals.
• Establish policies on issues, such as the type of gambling offered and the odds, the extension of credit, or the serving of food and beverages.
• Track supplies of money to tables and perform any required paperwork.
• Market or promote the casino to bring in business.

Supplemental Tasks Include:

• Circulate among gaming tables to ensure that operations are conducted properly, that dealers follow house rules, or that players are not cheating.
• Set and maintain a bank and table limit for each game.
• Monitor credit extended to players.
• Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy.
• Record, collect, or pay off bets, issuing receipts as necessary.
• Direct the compilation of summary sheets that show wager amounts and payoffs for races or events.
• Notify board attendants of table vacancies so that waiting patrons can play.

The data sources for the information displayed here include: O*NET™. (Using onet291)