Reservation and Transportation Ticket Agents and Travel Clerks
Tasks
Core Tasks Include:
- Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
- Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
- Answer inquiries regarding information, such as schedules, accommodations, procedures, or policies.
- Assemble and issue required documentation, such as tickets, travel insurance policies, or itineraries.
- Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
- Inform clients of essential travel information, such as travel times, transportation connections, or medical and visa requirements.
- Maintain computerized inventories of available passenger space and provide information on space reserved or available.
- Confer with customers to determine their service requirements and travel preferences.
- Examine passenger documentation to determine destinations and to assign boarding passes.
- Provide boarding or disembarking assistance to passengers needing special assistance.
- Check baggage and cargo and direct passengers to designated locations for loading.
- Announce arrival and departure information, using public address systems.
- Trace lost, delayed, or misdirected baggage for customers.
- Keep information facilities clean during operation.
Supplemental Tasks Include:
- Prepare customer invoices and accept payment.
- Promote particular destinations, tour packages, and other travel services.
- Provide clients with assistance in preparing required travel documents and forms.
- Provide customers with travel suggestions and information sources, such as guides, directories, brochures, or maps.
- Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.
- Contact motel, hotel, resort, and travel operators to obtain current advertising literature.
- Open or close information facilities.
The data sources for the information displayed here include: O*NET™. (Using onet291)
