Telemarketers
Tasks Include:
- Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service or to make a donation.
- Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.
- Explain products or services and prices, and answer questions from customers.
- Obtain customer information such as name, address, and payment method, and enter orders into computers.
- Record names, addresses, purchases, and reactions of prospects contacted.
- Answer telephone calls from potential customers who have been solicited through advertisements.
- Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.
- Maintain records of contacts, accounts, and orders.
The data sources for the information displayed here include: O*NET™; US Department of Labor (BLS); Virginia Workforce Connection. (Using onet28)
Projections Quick View:
Virginia: -15.1%
National: -18.2%
Education
High School Diploma
Job Zone:
Two: Some Preparation Needed
Income Range:
Moderately High ($36,000 - $49,999)
Median Earnings:
National
$31,030.00
State
$31,730.00
Regional
Telemarketers
Description
Career Cluster: | Marketing Sales & Service |
Solicit donations or orders for goods or services over the telephone.
The data sources for the information displayed here include: O*NET™. (Using onet28)
Telemarketers
Education
Required Level of Education
- High School Diploma - or the equivalent (for example, GED) = 39.46%
- Some College Courses = 37.31%
- Less than a High School Diploma = 19.76%
- Associate's Degree (or other 2-year degree) = 3.47%
Related Work Experience
- None = 53.06%
- Over 1 year, up to and including 2 years = 13.46%
- Over 3 months, up to and including 6 months = 11.10%
- Over 6 months, up to and including 1 year = 10.82%
- Over 2 years, up to and including 4 years = 5.41%
- Over 1 month, up to and including 3 months = 3.21%
- Over 6 years, up to and including 8 years = 2.95%
On-Site or In-Plant Training
- Up to and including 1 month = 49.79%
- Over 1 month, up to and including 3 months = 21.91%
- Over 6 months, up to and including 1 year = 8.61%
- Over 2 years, up to and including 4 years = 8.36%
- Over 1 year, up to and including 2 years = 5.41%
- None = 2.95%
- Over 3 months, up to and including 6 months = 2.95%
On-the-Job Training
- Anything beyond short demonstration, up to and including 1 month = 43.34%
- Over 6 months, up to and including 1 year = 19.46%
- Over 1 month, up to and including 3 months = 11.86%
- Over 1 year, up to and including 2 years = 10.82%
- Over 3 months, up to and including 6 months = 9.11%
- Over 2 years, up to and including 4 years = 5.41%
The data sources for the information displayed here include: O*NET™. (Using onet28)
Telemarketers
Tasks
Core Tasks Include:
- Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service or to make a donation.
- Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.
- Explain products or services and prices, and answer questions from customers.
- Obtain customer information such as name, address, and payment method, and enter orders into computers.
- Record names, addresses, purchases, and reactions of prospects contacted.
- Answer telephone calls from potential customers who have been solicited through advertisements.
- Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.
- Maintain records of contacts, accounts, and orders.
Supplemental Tasks Include:
- Adjust sales scripts to better target the needs and interests of specific individuals.
- Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
- Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
- Conduct client or market surveys to obtain information about potential customers.
The data sources for the information displayed here include: O*NET™. (Using onet28)
Telemarketers
Knowledge
% | Subject | Description |
---|---|---|
83.00 | Sales and Marketing | Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. |
75.50 | Customer and Personal Service | Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
69.25 | English Language | Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
53.00 | Administration and Management | Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. |
53.00 | Computers and Electronics | Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. |
51.50 | Communications and Media | Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media. |
The data sources for the information displayed here include: O*NET™. (Using onet28)
Telemarketers
Skills
% | Subject | Description |
---|---|---|
78.00 | Speaking | Talking to others to convey information effectively. |
78.00 | Persuasion | Persuading others to change their minds or behavior. |
75.00 | Active Listening | Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
62.50 | Service Orientation | Actively looking for ways to help people. |
56.25 | Reading Comprehension | Understanding written sentences and paragraphs in work-related documents. |
56.25 | Social Perceptiveness | Being aware of others' reactions and understanding why they react as they do. |
50.00 | Critical Thinking | Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. |
50.00 | Negotiation | Bringing others together and trying to reconcile differences. |
The data sources for the information displayed here include: O*NET™. (Using onet28)
Telemarketers
Abilities
% | Subject | Description |
---|---|---|
75.00 | Oral Comprehension | The ability to listen to and understand information and ideas presented through spoken words and sentences. |
75.00 | Oral Expression | The ability to communicate information and ideas in speaking so others will understand. |
68.75 | Speech Clarity | The ability to speak clearly so others can understand you. |
65.50 | Speech Recognition | The ability to identify and understand the speech of another person. |
53.00 | Written Comprehension | The ability to read and understand information and ideas presented in writing. |
53.00 | Selective Attention | The ability to concentrate on a task over a period of time without being distracted. |
The data sources for the information displayed here include: O*NET™. (Using onet28)
Telemarketers
Work Activities
% | Subject | Description |
---|---|---|
96.25 | Selling or Influencing Others | Convincing others to buy merchandise/goods or to otherwise change their minds or actions. |
86.50 | Communicating with People Outside the Organization | Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. |
83.50 | Getting Information | Observing, receiving, and otherwise obtaining information from all relevant sources. |
80.25 | Communicating with Supervisors, Peers, or Subordinates | Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. |
79.25 | Updating and Using Relevant Knowledge | Keeping up-to-date technically and applying new knowledge to your job. |
77.00 | Processing Information | Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data. |
75.50 | Making Decisions and Solving Problems | Analyzing information and evaluating results to choose the best solution and solve problems. |
75.00 | Identifying Objects, Actions, and Events | Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. |
73.50 | Establishing and Maintaining Interpersonal Relationships | Developing constructive and cooperative working relationships with others, and maintaining them over time. |
70.25 | Analyzing Data or Information | Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts. |
68.75 | Resolving Conflicts and Negotiating with Others | Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. |
67.50 | Assisting and Caring for Others | Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients. |
67.00 | Developing Objectives and Strategies | Establishing long-range objectives and specifying the strategies and actions to achieve them. |
66.00 | Organizing, Planning, and Prioritizing Work | Developing specific goals and plans to prioritize, organize, and accomplish your work. |
65.25 | Working with Computers | Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. |
64.00 | Evaluating Information to Determine Compliance with Standards | Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. |
63.50 | Thinking Creatively | Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions. |
61.75 | Interpreting the Meaning of Information for Others | Translating or explaining what information means and how it can be used. |
59.00 | Documenting/Recording Information | Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form. |
56.00 | Monitoring Processes, Materials, or Surroundings | Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems. |
54.50 | Judging the Qualities of Objects, Services, or People | Assessing the value, importance, or quality of things or people. |
51.00 | Scheduling Work and Activities | Scheduling events, programs, and activities, as well as the work of others. |
50.00 | Performing for or Working Directly with the Public | Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests. |
The data sources for the information displayed here include: O*NET™. (Using onet28)
Telemarketers
Work Styles
% | Subject | Description |
---|---|---|
80.50 | Persistence | Job requires persistence in the face of obstacles. |
77.00 | Integrity | Job requires being honest and ethical. |
76.25 | Initiative | Job requires a willingness to take on responsibilities and challenges. |
75.50 | Adaptability/Flexibility | Job requires being open to change (positive or negative) and to considerable variety in the workplace. |
75.00 | Stress Tolerance | Job requires accepting criticism and dealing calmly and effectively with high-stress situations. |
73.50 | Dependability | Job requires being reliable, responsible, and dependable, and fulfilling obligations. |
73.25 | Self-Control | Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. |
72.00 | Achievement/Effort | Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks. |
72.00 | Cooperation | Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. |
68.50 | Attention to Detail | Job requires being careful about detail and thorough in completing work tasks. |
66.25 | Innovation | Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems. |
61.25 | Leadership | Job requires a willingness to lead, take charge, and offer opinions and direction. |
61.25 | Independence | Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done. |
60.75 | Analytical Thinking | Job requires analyzing information and using logic to address work-related issues and problems. |
60.25 | Concern for Others | Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. |
60.00 | Social Orientation | Job requires preferring to work with others rather than alone, and being personally connected with others on the job. |
The data sources for the information displayed here include: O*NET™. (Using onet28)
Telemarketers
Work Values
% | Subject | Description |
---|
The data sources for the information displayed here include: O*NET™. (Using onet28)
Telemarketers
Work Context
% | Subject | Description |
---|---|---|
98.60 | Telephone | How often do you have telephone conversations in this job? |
97.60 | Contact With Others | How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it? |
97.00 | Spend Time Sitting | How much does this job require sitting? |
91.60 | Importance of Being Exact or Accurate | How important is being very exact or highly accurate in performing this job? |
90.20 | Indoors, Environmentally Controlled | How often does this job require working indoors in environmentally controlled conditions? |
89.00 | Deal With External Customers | How important is it to work with external customers or the public in this job? |
83.40 | Deal With Unpleasant or Angry People | How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements? |
83.40 | Importance of Repeating Same Tasks | How important is repeating the same physical activities (e.g., key entry) or mental activities (e.g., checking entries in a ledger) over and over, without stopping, to performing this job? |
78.80 | Level of Competition | To what extent does this job require the worker to compete or to be aware of competitive pressures? |
77.20 | Sounds, Noise Levels Are Distracting or Uncomfortable | How often does this job require working exposed to sounds and noise levels that are distracting or uncomfortable? |
76.40 | Electronic Mail | How often do you use electronic mail in this job? |
74.80 | Time Pressure | How often does this job require the worker to meet strict deadlines? |
72.40 | Face-to-Face Discussions | How often do you have to have face-to-face discussions with individuals or teams in this job? |
70.80 | Spend Time Making Repetitive Motions | How much does this job require making repetitive motions? |
70.60 | Freedom to Make Decisions | How much decision making freedom, without supervision, does the job offer? |
69.40 | Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls | How much does this job require using your hands to handle, control, or feel objects, tools or controls? |
68.60 | Structured versus Unstructured Work | To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals? |
67.60 | Physical Proximity | To what extent does this job require the worker to perform job tasks in close physical proximity to other people? |
65.60 | Work With Work Group or Team | How important is it to work with others in a group or team in this job? |
65.00 | Frequency of Decision Making | How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization? |
64.00 | Impact of Decisions on Co-workers or Company Results | What results do your decisions usually have on other people or the image or reputation or financial resources of your employer? |
61.80 | Degree of Automation | How automated is the job? |
50.80 | Coordinate or Lead Others | How important is it to coordinate or lead others in accomplishing work activities in this job? |
50.20 | Frequency of Conflict Situations | How often are there conflict situations the employee has to face in this job? |
49.80 | Letters and Memos | How often does the job require written letters and memos? |
The data sources for the information displayed here include: O*NET™. (Using onet28)
Telemarketers
Job Zone Two: Some Preparation Needed
- Overall Experience
- Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
- Job Training
- Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
- Examples
- These occupations often involve using your knowledge and skills to help others. Examples include orderlies, counter and rental clerks, customer service representatives, security guards, upholsterers, tellers, and dental laboratory technicians.
- Education
- These occupations usually require a high school diploma.
The data sources for the information displayed here include: O*NET™. (Using onet28)
Telemarketers
Earnings Benefits*
Region | Entry Level | Median | Experienced |
---|---|---|---|
United States | $22,350.00 | $31,030.00 | $36,990.00 |
Virginia | $23,570.00 | $31,730.00 | $38,640.00 |
Region | Entry Level | Median | Experienced |
Alexandria/Arlington | No Data | No Data | No Data |
Bay Consortium | No Data | No Data | No Data |
Capital Region Workforce Partnership | $25,144.60 | $27,137.93 | $42,057.32 |
Central VA/Region2000 | No Data | No Data | No Data |
Crater Area | No Data | No Data | No Data |
Greater Peninsula | No Data | No Data | No Data |
Hampton Roads | $29,198.48 | $33,237.88 | $42,944.85 |
New River/Mt. Rogers | $28,089.59 | $31,567.30 | $37,137.63 |
Northern Virginia | $30,218.42 | $39,214.74 | $54,198.27 |
Piedmont Workforce | $26,171.78 | $42,563.15 | $56,437.78 |
Shenandoah Valley | No Data | No Data | No Data |
South Central | No Data | No Data | No Data |
Southwestern Virginia | No Data | No Data | No Data |
West Piedmont | No Data | No Data | No Data |
Western Virginia | No Data | No Data | No Data |
* Earnings Calculations:
Regional Earnings:
Entry = Annual mean of the lower 1/3 wage distribution;
Experienced = Annual mean of the upper 2/3 wage distribution.
National and State Earnings:
Entry = Annual 10th percentile wage;
Experienced = Annual 75th percentile wage.
The data sources for the information displayed here include: US Department of Labor (BLS); Virginia Workforce Connection. (Using onet28)
Telemarketers
Employment Projections
Current | Projected | % Change | |
---|---|---|---|
United States | 115,700 | 94,700 | -18.2% |
Virginia | 4,662 | 3,959 | -15.1% |
Region | Current* | Projected | % Change |
Alexandria/Arlington | No Data | No Data | No Data |
Bay Consortium | No Data | No Data | No Data |
Capital Region Workforce Partnership | No Data | No Data | No Data |
Central VA/Region2000 | No Data | No Data | No Data |
Crater Area | No Data | No Data | No Data |
Greater Peninsula | No Data | No Data | No Data |
Hampton Roads | No Data | No Data | No Data |
New River/Mt. Rogers | No Data | No Data | No Data |
Northern Virginia | No Data | No Data | No Data |
Piedmont Workforce | No Data | No Data | No Data |
Shenandoah Valley | No Data | No Data | No Data |
South Central | No Data | No Data | No Data |
Southwestern Virginia | No Data | No Data | No Data |
West Piedmont | No Data | No Data | No Data |
Western Virginia | No Data | No Data | No Data |
The data sources for the information displayed here include: US Department of Labor (BLS); Virginia Workforce Connection. (Using onet28)
Telemarketers
Related Occupations
Related Occupations
The related occupations here have similar general capabilities and interests; career explorers may also be interested in the related occupations:- Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel
- Customer Service Representatives
- Advertising Sales Agents
- Telephone Operators
- Counter and Rental Clerks
- Order Clerks
- Demonstrators and Product Promoters
- Receptionists and Information Clerks
- New Accounts Clerks
- Retail Salespersons
- Door-to-Door Sales Workers, News and Street Vendors, and Related Workers
- Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products
- First-Line Supervisors of Non-Retail Sales Workers
- Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products
- Switchboard Operators, Including Answering Service
- Sales Managers
- Insurance Sales Agents
- Real Estate Sales Agents
- Securities, Commodities, and Financial Services Sales Agents
- Marketing Managers
Careers in Professional Sales Pathway:
- Advertising Sales Agents
- Cashiers
- Counter and Rental Clerks
- Demonstrators and Product Promoters
- Door-to-Door Sales Workers, News and Street Vendors, and Related Workers
- Driver/Sales Workers
- First-Line Supervisors of Non-Retail Sales Workers
- First-Line Supervisors of Retail Sales Workers
- Parts Salespersons
- Real Estate Brokers
- Real Estate Sales Agents
- Retail Salespersons
- Sales and Related Workers, All Other
- Sales Engineers
- Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel
- Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products
- Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products
- Securities, Commodities, and Financial Services Sales Agents
- Solar Sales Representatives and Assessors
- Telemarketers
The data sources for the information displayed here include: O*NET™. (Using onet28)
Telemarketers
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Overview
Occupations
The data sources for the information displayed here include: New York State Department of Labor; New Jersey Department of Labor; California Occupational Information Coordinating Committee; CareerOneStop. (Using onet28)
Telemarketers
Proficiency Ratings
These proficiencies are scored on a scale from 1 to 5 with 1 being not
important to the job and 5 being extremely important to the job.
The data sources for the information displayed here include: O*NET™. (Using onet28)
Telemarketers
Titles
- Appointment Setter
- Busines Development Representative
- Call Center Agent
- Call Center Operator
- Call Center Representative
- Customer Service Representative (CSR)
- Donation Worker
- Inbound Telemarketer
- Inside Sales Representative
- Outbound Telemarketer
- Sales Specialist
- Scheduling Agent
- Solicitor
- Telemarketer
- Telemarketing Representative
- Telemarketing Sales Representative
- Telephone Sales Representative (TSR)
- Telephone Service Representative (TSR)
- Telephone Solicitor
- Telesales Representative
- Telesales Specialist
The data sources for the information displayed here include: O*NET™. (Using onet28)
Telemarketers
Related Schools
There are no Related Schools at this time.The data sources for the information displayed here include: O*NET™. (Using onet28)