Baggage Porters and Bellhops

Tasks

Core Tasks Include:

• Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts.
• Supply guests or travelers with directions, travel information, and other information, such as available services and points of interest.
• Receive and mark baggage by completing and attaching claim checks.
• Greet incoming guests and escort them to their rooms.
• Assist travelers and guests with disabilities.
• Deliver messages and room service orders, and run errands for guests.
• Explain the operation of room features, such as locks, ventilation systems, and televisions.
• Maintain clean lobbies or entrance areas for travelers or guests.
• Transport guests about premises and local areas, or arrange for transportation.
• Pick up and return items for laundry and valet service.

Supplemental Tasks Include:

• Act as part of the security team at transportation terminals, hotels, or similar establishments.
• Arrange for shipments of baggage, express mail, and parcels by providing weighing and billing services.
• Compute and complete charge slips for services rendered and maintain records.
• Page guests in hotel lobbies, dining rooms, or other areas.
• Inspect guests' rooms to ensure that they are adequately stocked, orderly, and comfortable.
• Complete baggage insurance forms.
• Set up conference rooms, display tables, racks, or shelves, and arrange merchandise displays for sales personnel.

The data sources for the information displayed here include: O*NET™. (Using onet291)