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Telemarketers

Work Activities

%	Subject	Description
96.25	Selling or Influencing Others	Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
86.50	Communicating with People Outside the Organization	Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
83.50	Getting Information	Observing, receiving, and otherwise obtaining information from all relevant sources.
80.25	Communicating with Supervisors, Peers, or Subordinates	Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
79.25	Updating and Using Relevant Knowledge	Keeping up-to-date technically and applying new knowledge to your job.
77.00	Processing Information	Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
75.50	Making Decisions and Solving Problems	Analyzing information and evaluating results to choose the best solution and solve problems.
75.00	Identifying Objects, Actions, and Events	Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
73.50	Establishing and Maintaining Interpersonal Relationships	Developing constructive and cooperative working relationships with others, and maintaining them over time.
70.25	Analyzing Data or Information	Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
68.75	Resolving Conflicts and Negotiating with Others	Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
67.50	Assisting and Caring for Others	Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
67.00	Developing Objectives and Strategies	Establishing long-range objectives and specifying the strategies and actions to achieve them.
66.00	Organizing, Planning, and Prioritizing Work	Developing specific goals and plans to prioritize, organize, and accomplish your work.
65.25	Working with Computers	Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
64.00	Evaluating Information to Determine Compliance with Standards	Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
63.50	Thinking Creatively	Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
61.75	Interpreting the Meaning of Information for Others	Translating or explaining what information means and how it can be used.
59.00	Documenting/Recording Information	Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
56.00	Monitoring Processes, Materials, or Surroundings	Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
54.50	Judging the Qualities of Objects, Services, or People	Assessing the value, importance, or quality of things or people.
51.00	Scheduling Work and Activities	Scheduling events, programs, and activities, as well as the work of others.
50.00	Performing for or Working Directly with the Public	Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

The data sources for the information displayed here include: O*NET™. (Using onet291)