Customer Service Representatives
Proficiency Ratings
These proficiencies are scored on a scale from 1 to 5 with 1 being not
important to the job and 5 being extremely important to the job.
| Proficiency |
Rating |
|
Communicating with Supervisors, Peers, or Subordinates
|
4.5
|
|
Working with Computers
|
4.5
|
|
Communicating with People Outside the Organization
|
4.5
|
|
Performing for or Working Directly with the Public
|
4.5
|
|
Processing Information
|
4.5
|
|
Getting Information
|
4.0
|
|
Updating and Using Relevant Knowledge
|
4.0
|
|
Organizing, Planning, and Prioritizing Work
|
4.0
|
|
Training and Teaching Others
|
4.0
|
|
Resolving Conflicts and Negotiating with Others
|
4.0
|
|
Making Decisions and Solving Problems
|
4.0
|
|
Performing Administrative Activities
|
4.0
|
|
Documenting/Recording Information
|
4.0
|
|
Coordinating the Work and Activities of Others
|
4.0
|
|
Interpreting the Meaning of Information for Others
|
4.0
|
|
Establishing and Maintaining Interpersonal Relationships
|
3.5
|
|
Monitoring Processes, Materials, or Surroundings
|
3.5
|
|
Identifying Objects, Actions, and Events
|
3.5
|
|
Analyzing Data or Information
|
3.5
|
|
Scheduling Work and Activities
|
3.5
|
|
Developing and Building Teams
|
3.0
|
|
Evaluating Information to Determine Compliance with Standards
|
3.0
|
|
Estimating the Quantifiable Characteristics of Products, Events, or Information
|
3.0
|
|
Thinking Creatively
|
3.0
|
|
Guiding, Directing, and Motivating Subordinates
|
3.0
|
|
Developing Objectives and Strategies
|
3.0
|
|
Coaching and Developing Others
|
3.0
|
|
Selling or Influencing Others
|
2.5
|
|
Providing Consultation and Advice to Others
|
2.5
|
|
Handling and Moving Objects
|
2.5
|
|
Monitoring and Controlling Resources
|
2.5
|
|
Performing General Physical Activities
|
2.5
|
|
Staffing Organizational Units
|
2.5
|
|
Judging the Qualities of Objects, Services, or People
|
2.5
|
|
Assisting and Caring for Others
|
2.5
|
|
Inspecting Equipment, Structures, or Materials
|
2.5
|
|
Controlling Machines and Processes
|
2.5
|
|
Repairing and Maintaining Electronic Equipment
|
2.0
|
|
Operating Vehicles, Mechanized Devices, or Equipment
|
2.0
|
|
Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment
|
1.5
|
|
Repairing and Maintaining Mechanical Equipment
|
1.5
|
The data sources for the information displayed here include: O*NET™. (Using onet291)
