Customer Service Representatives

Tools and Technology

Tools Include:

• Autodialers (Autodialing systems)
• Automatic call distributor ACD (Automatic call distribution ACD system)
• Standalone telephone caller identification (Calling line identification equipment)
• Cash registers
• Desktop computers
• Standalone telephone caller identification (Dialed number identification systems DNIS)
• Global positioning system receivers (Global positioning system GPS devices)
• Special purpose telephones (Multi-line telephone systems)
• Music or message on hold player (On hold players)
• Personal digital assistant PDAs or organizers (Personal digital assistants PDA)
• Autodialers (Predictive dialers)
• Scanners
• Automated attendant systems (Voice broadcasting systems)
• Phone headsets (Wireless telephone headsets)
• Digital Telephones (Wireless telephone systems)

Technologies Include:

• Contact center software

• Avaya software
• Multi-channel contact center software
• Timpani Contact Center
• Timpani Email

• Customer relationship management CRM software

• Lynk Everest
• Austin Logistics CallSelect
• Austin Logistics CallTech
• Austin Logistics Valeo
• Avidian Technologies Prophet
• Customer account management software
• Customer complaint ticketing management software
• Customer relationship management CRM software
• Customer service and support software
• Hosted Support ezSupport Pro
• Parature eTicket
• Sales force automation software
• SSA Global software
• Telemation e-CRM

• Data base user interface and query software

• Customer service knowledge generation software

• Electronic mail software

• Astute Solutions PowerCenter
• Microsoft Outlook
• IBM Lotus Notes

• Enterprise resource planning ERP software

• Intuit QuickBooks Enterprise Solutions software
• Sage MAS 200

• Mobile messaging service software

• Unified messaging software

• Network conferencing software

• eStara Softphone
• Timpani Chat
• Parature eRealtime
• Active Data Online WebChat

• Office suite software

• Microsoft Office software

• Point of sale POS software

• Main Street Softworks Monetra

• Spreadsheet software

• Microsoft Excel

• Voice recognition software

• DSC Pacer Interactive Voice Response System

• Word processing software

• Microsoft Word

The data sources for the information displayed here include: O*NET™. (Using onet291)